Support inbox
42 open, 6 escalated
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Escalated
Refund not applied after the plan upgrade Unread
Charged twice on the 3rd, and the second charge is still showing as pending on my statement.
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Open
Export finishes but the file is empty Unread
The invoice export says it completed, and the download is a header row and nothing else.
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Open
Can we move billing to a purchase order
Finance will not approve a card for the annual plan. We need an invoice with 30 day terms.
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Snoozed
Webhook signature fails on retries only
Waiting on the customer to confirm which secret their retry worker is signing with.
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Closed
Seat count wrong after removing a member
Resolved by a reconciliation run. The seat count and the invoice now agree.