One page per incident
Every update lands on the same public URL, so the link you sent at the start is still the right link at the end.
What you get
Written for the person on call at two in the morning, who has one hand free and no patience for a form.
Every update lands on the same public URL, so the link you sent at the start is still the right link at the end.
Customers pick the services they care about. Nobody gets paged about a region they have never used.
Every update keeps the time it was written, in the reader's own zone, so the review afterwards is not an argument about the order of events.
Start from the wording your team already agreed on rather than writing it while the graphs are still moving.
One definition of downtime across the dashboard, the monthly report and the contract your account team quotes from.
The status page answers on a hostname you own, so it keeps working on the day the rest of the estate does not.