Questions

Before you sign up

Where does the status page actually run?

On separate infrastructure from the product it reports on, in a different region and with a different provider. A status page that shares a failure domain with the service is a status page that goes quiet exactly when it is needed.

Can we use our own domain?

Yes, from the Team plan. Point a subdomain at us with a CNAME record and the certificate is issued and renewed for you. Most teams use status followed by their own domain.

What happens to our history if we leave?

Export every incident, update and subscriber list as JSON or CSV, at any time, without asking us. The export is the same data the API returns, so a migration is a script rather than a support ticket.

Do subscribers count towards our plan?

No. Only the people who can publish do. A page with forty thousand subscribers and two responders is a Starter plan.

Is there an API?

Everything the dashboard can do, the API can do, including opening an incident and posting an update. Most teams wire it to their alerting so the first update is published before anyone has opened a browser.

How do we cancel?

From the billing screen, in one click, with no call and no retention offer. The page keeps answering in read-only mode until the end of the period you paid for.

Still unsure? Ask us directly and a person answers, usually the same day.